We are dedicated to bringing you the best in beauty, from the second you place your order until you’ve used it to the very last drop. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.
If you would like to return your product, you need to contact us within 15 days of purchase. You’ll need a return merchandise authorization number (RMA) in order for it to be accepted. Email us to get your RMA. Please include your billing customer name, order number and serial number (if applicable) in your email. Any returns sent without an RMA cannot be accepted.
In order for us to authorize your return, you need to meet all of the following conditions. Please read carefully:
We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us.
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier.
Due to manufacturer specifications, we are unable to accept returns on certain products. Certain other products must be processed through the original manufacturer per warranty instructions. Please contact us to check if your purchase is eligible for return.
Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment. Orders cannot be canceled or changed once submitted. Your order will be subject to 15% cancellation fee if requested to be cancelled before we fully process the order. Processed orders can not be canceled.
If your package is refused or undeliverable at the time of delivery, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders and $30.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.